Get in Touch With Us
This page tells you how to contact the editorial team at Best Online Casinos, what we can realistically help with, and where a question is better sent somewhere else. We research payout speeds, withdrawal limits, bonus terms and state availability for US online casinos. We are a publisher, not a casino operator, so we cannot access your account, release a pending withdrawal or apply a bonus to your balance.
Email the editorial desk
Write to [email protected]. We aim to reply within two business days, and longer for anything that needs us to re-check an operator's published terms. Messages are read by a person on the team — {{ author }} handles most payout and banking queries.
To get a useful answer first time, include:
- The casino name as it appears on our page, and the state you are playing from.
- The page or section your question refers to.
- For bonus questions, the exact offer wording you were shown at signup — promotions differ by state, device and traffic source.
- For payout questions, the payment method used and the date you requested the withdrawal.
- Screenshots where terms are involved. Never send account passwords, full card numbers, Social Security numbers or copies of ID documents.
Where commission fits in
Some links on this site are commercial. If you open an account through one, Best Online Casinos may earn a commission at no extra cost to you. That arrangement does not buy a position in our rankings, does not stop us publishing a drawback, and does not change how we answer your email. If you believe a review reads as though it was written for the operator rather than the reader, say so in your message and we will look at it again.
What our team can and cannot resolve
| You contact us about | What we can do | Who actually decides |
|---|---|---|
| A bonus you did not receive | Explain the published qualifying conditions and point you to the right terms clause | The casino's promotions team |
| A withdrawal held in review | Explain typical KYC and source-of-funds steps and what documents are usually requested | The casino's payments and compliance team |
| A dispute the casino will not settle | Describe the normal complaints path and escalation options | The casino, then the licensing regulator in the relevant state |
| An error on our pages | Re-check the source and correct or date-stamp the page | Our editorial team |
| Gambling harm | Point you to independent support services and self-exclusion tools | You, with support — no account access is ever needed to contact a helpline |
Payout questions we get most often
Payout speed is the single subject readers email about most, so it is worth setting out how we look at it before you write. A casino's advertised withdrawal time is a marketing claim until the money lands. Three things sit between a cashout request and your bank:
- Pending or reversal period. Some sites hold a withdrawal for a set window during which you can cancel it and put the funds back into play. That window is part of the clock.
- Verification. KYC identity checks, and sometimes source-of-funds checks on larger amounts, run before the first payout. Uploading documents early usually shortens this more than any other single action.
- The payment rail itself. E-wallets typically clear faster than ACH bank transfers, which typically clear faster than a paper check. Card withdrawals depend on your issuer. Availability of any specific method varies by operator and by state, so check the cashier before you deposit rather than after you win.
Weekly and monthly withdrawal limits matter as much as speed. A site that pays in 24 hours but caps payouts at a few thousand dollars a week will take longer to release a large win than a slower site with a higher ceiling. Minimum withdrawal amounts and any per-transaction fees belong in the same calculation.
Bonus terms behind the headline numbers
If your question is about a welcome bonus, the headline percentage is rarely the part that decides value. Ask us about, or check for yourself:
- Wagering requirements — the multiple of bonus, or bonus plus deposit, you must stake before a withdrawal is possible.
- Maximum bonus bet — a per-spin or per-hand cap that can void winnings if breached.
- Bonus expiry — the window to complete play-through.
- Cashout limits — a cap on what free spins or a no-deposit credit can convert into.
- Game weighting — slots usually contribute fully; blackjack, roulette and baccarat often contribute far less or nothing.
- Minimum deposit — the smallest qualifying amount, which is not always the site's minimum deposit generally.
Operators readers ask about most
These are the offers featured at the top of this site. Each entry below is here because readers email about it, and each carries a real caveat. Terms change without notice, so treat the figures as the advertised offer at our fact-check date of Sep 25, 2026 and confirm on the operator's own terms page before depositing.
Raging Bull — the biggest advertised headline, and the most questions
Raging Bull holds our top editorial rating of 10.0 and advertises 410% up to $10,000 plus 50 free spins to new players. It draws the most correspondence precisely because that ceiling is unusually high. Worth understanding before you write to us: a match that large almost always comes with proportionally large play-through, and the maximum on a single bet while the bonus is active is the condition players most often breach without noticing. Limitation: a bonus of this size is realistically a long-session proposition, not a quick top-up, and the $10,000 figure is an upper bound that requires a deposit most readers will not make.
Magician Bet — no wagering, which changes the questions entirely
Magician Bet rates 9.7 and advertises a 101% no wagering offer. It is on this page because readers who have been burned by play-through ask us specifically for offers without it. Where a bonus carries no wagering requirement, the thing to check shifts from play-through multiples to cashout caps, expiry and eligible payment methods. Limitation: the headline match is modest next to the percentage-led offers elsewhere in our list, so the trade-off is certainty over size.
Slots of Vegas — a game-specific free spins tie
Slots of Vegas also rates 9.7, advertising a 375% bonus plus 50 free spins on Cash Chaser. The free spins are tied to that named game, which is normal but catches people out — spins cannot usually be moved to a title you prefer, and winnings from them commonly convert under a separate cap from the deposit match. Limitation: a bonus locked to one slot narrows your choice during play-through, and if that game's volatility does not suit you, the spins are worth less to you than the number suggests.
Uptown Aces — the highest advertised match percentage
Uptown Aces rates 9.7 and advertises 600% for new players. On percentage alone it leads our list, which is exactly why we flag that percentage and value are different measurements. A 600% match with a low cap releases less cash than a smaller match with a high one. Limitation: no cap figure is published in the headline, so the offer cannot be compared on value until you read the full terms.
Side-by-side on the terms that decide a payout
| Casino | Advertised welcome offer | Editorial rating | What to check first |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Max bet while bonus is active |
| Magician Bet | 101% No Wagering | 9.7 | Cashout cap and expiry |
| Slots of Vegas | 375% + 50 Free Spins on Cash Chaser | 9.7 | Spin winnings conversion limit |
| Uptown Aces | 600% for new players | 9.7 | Maximum bonus amount |
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.4 | Whether rewards are redeemable or play-only |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 | SC redemption rules and minimums |
| BetUS | 200% up to $4,000 for new players | 9.3 | Casino vs sportsbook play-through split |
| Amazon Jackpots | 4 posters + 40 free SC + bonus wheel for $20 | 9.2 | What the $20 purchase actually buys |
| Slots and Casino | 500% up to $2,500 x3 | 9.1 | Whether all three tiers must be claimed in order |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 8.7 | Crypto-denominated balance and conversion |
Ratings on this page are our own editorial scores based on published terms and site research. They are not customer review scores, and we have not deposited or withdrawn at these operators.
Game and software queries
We also answer questions about what is in the lobbies. Broadly, the categories are slots including progressive jackpots, table games such as blackjack, roulette and baccarat, live dealer rooms streamed with human croupiers, and video poker. Where a site is a sweepstakes-style operation, as the SC-denominated offers above suggest, the currency model differs from a cash casino and redemption rules replace conventional withdrawals — ask us and we will explain the distinction for the specific site.
Common technical questions we can help frame: how return to player (RTP) is an average over very long play and not a session forecast; how slot volatility changes the shape of results rather than the expected return; how random number generators are tested by independent labs; and how the software provider behind a title, rather than the casino, usually sets its RTP band. Mobile lobbies are often smaller than desktop ones, and a dedicated mobile casino app may carry a different game list again — if that matters to you, say so and we will tell you what the operator publishes.
The other products these brands run
Several operators on this list are not casino-only, and the terms differ across products. BetUS runs sportsbook and racebook alongside its casino, and bonus play-through for sports bets typically works on odds thresholds rather than slot weighting — a $4,000 match claimed on the sports side may behave nothing like the same money on slots. Bets.FM operates in crypto-denominated balances with betting markets beside the casino floor. Card Crush, Zumba Cards and Amazon Jackpots sit closer to the card and sweepstakes-style model, where coin packages and redemption replace deposits and cash withdrawals. If you are contacting us about a bonus, tell us which product you claimed it on.
Legal standing, eligibility and what we will not do
You must be 21 or over to gamble at a licensed US online casino, and 18 or over for most sweepstakes-style sites, subject to each operator's own rules. Online casino gambling in the US is regulated state by state, not federally. A handful of states license real-money online casinos and run their own regulators; in most states, real-money online casino play is not authorized, and sweepstakes models operate under separate and still-evolving state rules. Accepting sign-ups from your state is not the same as being authorized to serve it — that distinction matters, and it is the first thing we check when someone emails about a site.
What follows for you: confirm the operator is authorized in your state before depositing, expect identity verification before your first payout, keep records of transactions for tax purposes, and use a casino's internal complaints procedure first. If it fails, escalation goes to the licensing regulator for that state, not to us. We can describe the path; we cannot adjudicate a dispute or compel a payment. We also will not tell you a casino is completely safe, predict a withdrawal outcome, or treat gambling as a way to make money.
Readers outside the US sometimes reach this site while researching UK-facing options; our page on casinos operating outside GamStop is the right place for that, and we cannot advise on UK self-exclusion from here.
If gambling has stopped being fun
Contact us if you want help finding the right tool, but do not wait on our reply if you need support now. In the US, the National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day by phone and text. Licensed operators are required to offer deposit and loss limits, session reminders, cooling-off periods and self-exclusion; state-regulated markets also run their own exclusion registers. Third-party blocking software can restrict gambling sites across your devices. Setting a deposit limit before you play is far easier than unwinding a problem afterwards.
Corrections, sources and how we check
Our assessments come from reading operators' published terms, promotion pages and cashier information, plus regulator and support-organisation material. We have not tested these casinos with our own money, and we do not present advertised payout speeds as measured results. Where a fact is time-sensitive we date it — the figures on this page were checked on Sep 25, 2026.
If you find something wrong, tell us what the page says, what you believe is correct, and where you saw it. Corrections that check out are made promptly and the page is re-dated. That is the quickest way to improve this site, and the messages we most want to receive.